Privacy Policy (POPIA)

Last Updated: 8 January 2026 · Applicable Law: Protection of Personal Information Act, 4 of 2013 (POPIA)

1. Purpose

FlowIQ respects user privacy and processes personal information in accordance with POPIA.

This policy explains how personal information is collected, used, stored, and protected.

2. Information We Collect

FlowIQ may process:

  • Account details (name, email, company name)
  • Login credentials (encrypted)
  • Usage and interaction data
  • Business and operational data uploaded by users
  • Technical data (IP address, browser type, device data)

FlowIQ does not verify the accuracy of uploaded data.

3. Purpose of Processing

Personal information is processed to:

  • Provide and operate the Platform
  • Authenticate users
  • Improve performance and features
  • Communicate service-related notices
  • Comply with legal obligations

4. Data Ownership

  • Users retain ownership of all uploaded data
  • FlowIQ acts as a data operator, not a data owner
  • Users confirm they have lawful authority to upload all data

5. Data Security

FlowIQ implements reasonable technical and organisational safeguards.

However:

  • No system is completely secure
  • FlowIQ does not guarantee prevention of breaches or data loss
  • Users remain responsible for backups and redundancy

6. Data Retention

  • Data is retained only as long as necessary for platform operation or legal compliance
  • Upon account termination, data may be deleted or anonymised at FlowIQ's discretion unless legally required otherwise

7. Data Sharing

FlowIQ:

  • Does not sell personal data
  • May share data with trusted service providers strictly for platform operation
  • May disclose data if legally required

8. User Rights (POPIA)

Users may request to:

  • Access personal data
  • Correct inaccurate data
  • Delete personal data (subject to legal limits)

Requests can be sent to: legal@flowiq.co.za

9. Limitation

FlowIQ is not responsible for:

  • Data uploaded by users about third parties
  • User misuse of personal information
  • Compliance failures caused by user actions

10. Changes

This policy may be updated at any time. Continued use constitutes acceptance.