FlowIQ support

Help with your connected operations

Get assistance with your FlowIQ account, subscription, inventory, orders, integrations, or Shopify migration. Include your company name and a short description so the team can route the request correctly.

FlowIQ Operations for Shopify

We can help with installation, OAuth permissions, reconnecting, account linking, guided migration, warehouse mapping, stock and price synchronization, and order flow.

This connector route is restricted to customers whose paid EcomIQ subscription with FlowIQ was independently established before their first public installation attempt for FlowIQ Operations. EcomIQ is paid through FlowIQ; connecting a store does not create a new Shopify subscription. This route does not offer signup, trials, purchases or upgrades to new customers acquired through the Shopify App Store. Availability remains subject to Shopify approval and the permissions granted.

  • Connection issue: include the permanent .myshopify.com store domain and the time of the error.
  • Import issue: include the import-run status and the affected SKU, order, or location.
  • Billing issue: include your existing FlowIQ subscription reference. If your request concerns a historical Shopify charge, identify that charge separately. Never email passwords or access tokens.

Privacy and data requests

For Shopify customer-data access, correction, export, or deletion assistance, email support and identify the merchant store. FlowIQ verifies the request before releasing or redacting data.

What to include in a support request

Your workspaceCompany name and the email used to sign in.

What happenedThe screen, action, affected record, and exact error text.

When it happenedDate, local time, and whether retrying changed the result.

Do not send passwords, Shopify access tokens, API secrets, banking credentials, or unredacted customer records by email.